Frequently asked questions

1. I have a product that needs folding carton package, how do I start this case?
Feel free to reach our product specialist through live chat or toll free 1 888 255 9359, our specialist would be there helping you through the whole process. Advice is free!
2. What types of packaging or related products do you supply?
  • Folding carton
  • Corrugated carton
  • Point of purchase displays
  • Shelf ready packaging
  • Lithographic laminated cartons
  • Self-adhesive labels
  • Foam insert
3. Do you have a minimum order volume?

We don’t have minimum order volume, consider box captain as your one stop packaging solution that best fits your needs. Small volumes can also be done within your budget in digital format or even offset printing.

4. Can I test my product with your packaging before I proceed with an order?

Box Captain has full in house design capability, our cad room could fast turn around the structure design into a mockup, if you have artwork ready we can make you printed mockup that you could show your customer for presentation at the very beginning.

5. Do you do artwork?

Sure, Box Captain’s prepress division, brilliant graphic designer team seamlessly co-work with structure designers in CAD Room, they are all our packaging architects with innovative design capability as well as solid packaging structure knowledge. Together they take care of the four aspects from concept to a finished product –

  • Material
  • Construction
  • Graphic / Pre-press
  • Finishing
6. I really like the auto lock lid format of the tea box, can it be used for applications other than tea box?

Our Structure designer could combine different structural element into one design in practical way, we’ve made auto lock lid format into confectionary, biscuits, dry goods and frozen products packages

7. What if I want to add embossing to my packaging?

Look no further, Box Captain has the product capability of professional embossing process, we will help your product stand out and stay ahead.

8. Do you do plate making?

Yes, we produce High Definition Offset Plates in house.

9. Can you do printed mockups?

Yes, we can product mockups to meet all of your marketing needs from virtual 3D mockup to hight end mockup produced on actual substrate.

10. What file format do you accept?

We take pdf or ai file with all graphic element outlined in separate layers, make sure linked image is attached if applicable.

11. Can you design my box?

Yes, we offer a complete design service ranging from structural design to artwork design service.

12. Can we get foil stamping?

Yes, we could produce foil stamping, allow us to provide you with a solution